本书以外贸业务过程为主线，内容包括商务英文函电（包括信件、传真和电子邮件）的格式、建立业务关系、询盘、发盘、还盘、包装、装运、支付方式、保险、合同签订、索赔等。除此以外，还增加了祝贺信、感谢信、邀请函、促销以及代理等相关内容。本教材突出实用性和对实践的指导。

Unit 1 Layout of Business Correspondence
Unit 2 Establishing Trade Relations
Unit 3 Enquiries
Unit 4 Offers
Unit 5 Counteroffers
Unit 6 Packing
Unit 7 Shipment
Unit 8 Terms of Payment
Unit 9 Insurance
Unit 10 Conclusion of Business
Unit 11 Complaints and Adjustment
Unit 12 Letters of Congratulations， Thanks and Invitations
Unit 13 Sales Promotion
Unit 14 Agency
Appendix A Common Currencies
Appendix B Common Abbreviation Used in Business Correspondence
References